The company has visualized and undertaken the project of natural gas supply for Domestic, Commercial, Industrial and transport sector of Haryana State. Presently the company is in a process of creating network for the distribution of natural gas to consumers for domestic, transport, and commercial and industrial sectors in other areas as well. The company’s natural gas distribution is through CNG Filling Stations, Domestic PNG Distribution. Industrial & Commercial PNG Distribution.
Context & Challenges
The company has over 7,500 domestic PNG consumers with a vision to enroll by 50,000 in next 5 years and 200 Industrial & Commercial PNG customers and 7 CNG Filling stations. Some of the key challenges faced by company are:
Company had no defined process for billing and the master data for PNG connection was not appropriately managed.
In addition to this company had invested in MS NAV 2013 ERP and was not sure how they can implement the same without having process documentation for relevant business processes.